How Do I Use This Site?

Welcome to AWindOfChange.Com!

We have created an online store for you that is fast and easy for you to find what your looking for.   AWindOfChange.Com uses image buttons and quick links to connect you directly to the items you want without having to sort through the things you don't.   To navigate through our site you will need to click on a text quick link listed on the upper left hand side of the viewed page, or any of the image buttons located on the top of each page just under the header.

The Quick Links will direct you to products, specials and featured items that AWindOfChange.Com has while the image buttons on the top will let you navigate to each of the special pages in our store, such as your shopping basket to see what items you want to purchase, you can also log into your account or create an account with the account button, do product searches with the search button or if you are ready to purchase your items, click the checkout button to go to our 100% secure online checkout.

If you are looking for a specific product and know what you want, you may want to use the links located in the bottom footer of each page.   There, you can go directly to each manufacturer to narrow your search and find exactly what you are looking for.   Also located in the footer is our contact information, shipping information, gift ideas and ways to follow us on social networks such as our blog and Facebook.

We take great care in making our site very easy to navigate.   If you are having any difficulty at all, please give us a call at 702-736-1476 and we will be very happy to help you out.   Thank you for stopping by our online store.   If you are ever in Las Vegas, be sure to stop by our store and see the many kites we have up on display.   We'd love to see you.

How do I place an order?

Placing an order with AWindOfChange.Com is easy!   Your browser will need to be able to support 128 bit encryption.   128 SSL encryption is a standard of today's internet and offers the highest security available, it's even used by the United States Government for security.   Most browsers are fully compatible with this type of encryption.   If you receive an error message saying that your browser is not compatible with 128 bit encryption, you may need to contact the manufacturer of your browser to see if your browser can support 128 bit encryption, also check to see if the 128 bit encryption has been enabled in the settings of your browser controls.   In very rare instances you may have to update your browser to the latest version.

To place an order with AWindOfChange.Com, the item you are wanting to purchase will have an "Add to cart" button, clicking that button will add that item to your "shopping cart".   Feel free to continue shopping if you want other items, just click on their own "Add to cart" button to add those items to your shopping cart as well.   An accumulative total will appear in your shopping cart along with a detailed list of all the items you have added.   When you're finished shopping, click the "Checkout" button at the top of the page to head to the secure checkout area.   Once you get to our secure checkout area, you can confirm or delete the items in your shopping cart, register or login (if you have not already done so), enter your payment information, shipping instructions, and confirm your final purchase amount.   After you complete your purchase you will receive an e-mail reply confirming your order and giving you information on how to track the shipping of your order.   The just sit back and relax until your products arrive at your doorstep.

Why should I register?

When you register to become a member of AWindOfChange.Com, you join the world's elite!   Registration only takes a couple minutes and after that, you'll no longer need to enter your information for your future purchases!   You can log in anytime to modify any information such as your shipping address, Billing Address, Name, etc.   For your protection and ours, WE DO NOT STORE ANY CREDIT CARD INFORMATION OR CREDIT CARD NUMBERS ON OUR SYSTEM.   Once your order has been placed, your credit card information is removed from our system and is no longer accessable.   Registering will also let you track all of your previous orders, get your tracking numbers and shipping information, track the process of your order, stay up to date with any backordered items and save and retrieve your shopping cart any time!   As a registered customer, you become entitled to special sale events and promotional pricing offers.   You are also eligible to enter any contests for free giveaways we may have.   You will also be notified with info on how you can earn free products.   Get an advantage by being notified via email when new products are available.

Creating an account with A Wind Of Change will automatically enroll you in our exclusive AWOC Points Club!   When you log into your account, you will automatically earn AWOC Club Points for every dollar you spend with our store.   You can then use your earned points towards special discounts and savings on future purchases!   Earn enough points and you can get FREE GEAR!   Once your account has been created, log in to see exactly how many points you have earned.

Register today with our SAFE and SECURE registration and "Rest-Easy" knowing that AWindOfChange.Com DOES NOT or NEVER WILL sell, lease, rent, give or allow access to anyone's private information PERIOD!

How do I register and create my account?

Registration only takes a couple minutes to complete.   At the top of each page, click on the button link that says "Account Info".   You will be taken to the Account page.   Once there, click on the "New Club Members - Click here to create an account" link and then input your information.

Once your account is created, you will automatically be enrolled in our AWOC Points Club and will have full access to all the rest of the features of your account.

Is my personal information safe?

YES, YES, and triple YES!   AWindOfChange.Com value's you as a customer.   We make our money by offering our customers the best products, the best service, and the most information.   We DO NOT make our money by selling, sharing, renting, trading, or allowing access to your personal information for e-mail lists, mass marketing companies, or survey companies.   We use "Secure Socket Layer" (SSL) 128 bit encryption, the BEST encryption available today, to make sure that your private information stays out of unwanted hands and is as safe as it can be.

AWindOfChange.Com also takes a hard line against SPAM (unsolicited E-mail) and will NEVER send you anything you don't request and will NEVER allow any other third party to use the information given to AWindOfChange.Com to do the same.   Our privacy policy is fully explained on our privacy page and you can rest-easy knowing that your personal information is safe with AWindOfChange.Com.

Do I have to register to place an order?

No, you are not required to register to buy from us.   By not registering you may be missing out on earning valuable AWOC Points, specials and personalized shopping options.   We understand how valuable your time is and our registration has been designed to take up just a few minutes of your time.   Registration is safe and secure, all of your personal information will be stored in our database on our secure site.   This will save you the trouble of entering this information for every purchase you make from us.   Registration will also give you full access to all of the features AWindOfChange.Com has to offer, including latest products, special discounts, coupons, and promotions.   AWindOfChange.Com will never share your personal information with anyone and you can cancel your registration at any time.

If you prefer not to create an account, no problem.   Your order will be processed with the same efficiency and consideration as all the rest of our orders and you will still be able to receive your tracking information via e-mail.   Just click on the link on our checkout page that says "Place your order without an account" and you can place your order with no hassles.

Can I have a different billing address and shipping address?

Yes, you can have your order shipped to a different address than your billing address.   If you wish to have your order delivered to a different address than your billing address, you must specify the ship-to address when you go to our "checkout" section.   Please check the information close to make sure the it is correct, once the order is shipped, it cannot be changed.   AWindOfChange.Com uses "High Security Address Verification" for all credit card orders to help minimize credit card fraud.   Your billing address must be the same address as your credit card statement.   AWindOfChange.Com reports all credit card fraud to the proper authorities.

What is your policy for returns or damaged merchandise?

Our Returns Policy:
Basically, if there is a problem, call or e-mail us and we will do whatever possible to make sure you are happy with your purchase and our store. We are a solid brick & Mortar store and base our success on our customers and thrive on providing the best customer service anywhere!

We inspect every product and make sure our products leave our warehouse in first class condition.   Please double check your order upon checkout to make sure the items you are purchasing are correct.   If you are totally unhappy about your purchase, we will make every effort to get you satisfied.   If you are unhappy and want to return your product, we will accept it as long as it meets the following conditions:

The product must be in brand new condition without any wear, damage, dirt or blemishes.
The product must be in its original factory packaging and condition.
The product must not be flown or used in any way.
You must contact A Wind Of Change in advance and discuss your return before returning the item to our store.
A Wind Of Change reserves the right to make final decisions on any product being returned.
A Wind Of Change reserves the right to either exchange or refund the purchased product.
Shipping charges and handling fees can not be refunded.
The Customer is responsible for all shipping costs to return the product to our store.
On some items, there may be a 20% restocking fee.
Custom or special orders are non-refundable.
Returns will only be accepted for purchases less than 30 days from the date of the actual purchase.

Once the kite has been flown, the sale is final and no exchange or refund will be accepted.   All custom orders are final and cannot be returned for any reason regardless of circumstance.   If an item was damaged during shipment, we will exchange that item for the same item or item of equal value only.   All claims for damaged items must be made within 24 hours after you receive your shipment in order to receive an exchange.   Any damaged items caused by shipping must be filed with the shipping company before AWindOfChange.Com will replace such items or before AWindOfChange.Com will issue any form of in store credit.   We will issue you a store credit if we cannot replace your item.   AWindOfChange.Com offers NO CASH REFUNDS for any products, regardless of condition.   Any expense involved in the return of any item is the sole responsibility of the customer and will not be refunded by AWindOfChange.Com.   AWindOfChange.Com will not accept any returned items unless first agreed upon by AWindOfChange.Com.   Please phone or e-mail all damaged claims immediately to AWindOfChang.Com.

If the return is a result of an error by A Wind Of Change then the above policy may not be applicable.   We will make every effort to correct any issue that may arise.   If you have any questions regarding your purchase or future purchases, please give us a call or send us an e-mail and we will do whatever possible to answer all of your questions.

What forms of payment do you accept?

AWindOfChange.Com accepts cash, all major credit cards including Visa, Master Card, Discover, and American Express, and Paypal online payments.   We do not ship C.O.D.   We do not accept checks of any kind including cashiers checks and money orders.

Do you ship C.O.D.?   Do you ship to P.O. Boxes?   What about military APO Boxes?

AWindOfChange.Com does not do C.O.D. shipments.

AWindOfChange.Com does ship to P.O. Boxes as well as military APO boxes.   When shipping to P.O. Box or APO Box, you must select USPS as your shipping method.   USPS is the only carrier that ships to Post Office Boxes.   If your shipping address is a P.O. or APO box, regardless of whatever form of shipping you may select, your package will be shipped via USPS.

How soon do you ship and what carriers do you use?

All "in-stock" items are usually shipped within 24 hours upon verification of credit card information and in most cases, will be shipped on the same day as the order is completed.   You will be informed via E-mail on any item that can not be shipped due to back-order status or other misfortune.   All items that are "not in-stock" will be shipped from their point of origin, usually within 24 hours as well.   In some cases, the manufacturer may not be able to ship the item you are requesting within 24 hours, in that instance, you will be informed via E-Mail of the status of the product(s) and their expected shipping dates.   Shipped items will usually take from 5-10 business days to arrive unless express or overnight shipping has been requested.   AWindOfChange.Com uses track-able carriers only for quality control purposes, these carriers include UPS, FedEx, and USPS.   You can specify the delivery method you wish to use in our "Order Checkout" section.   All orders received after 12:00 PM pst will be processed on the following business day.   Any orders received on Friday after 12:00 pm will be processed on the following Monday.   We do not process orders on holidays or weekends.   Any order placed on a holiday or weekend will be processed on the next regular business day.

Do you ship overnight or express delivery?

Yes, for an additional charge AWindOfChange.Com can get your order to you overnight or express delivery.   All overnight or express delivery orders must be placed with AWindOfChange.Com by 12:00 NOON PST to insure overnight shipping can be met.   All overnight or express shipping orders received after 12:00 NOON PST will be shipped the following day.   All orders received after 12:00 noon PST on Friday will be shipped on the following Monday.   We do not ship orders on holidays or weekends, please take this into consideration before placing your overnight or express order. Overnight or express delivery is only available on items that are currently in-stock, any item that is not in-stock will be shipped overnight or express delivery as soon as it becomes available.   AWindOfChange.Com will inform you via E-mail on any item that is requested overnight or express delivery and is not in-stock.

None of these questions help me, what else can I do?

You can contact customer support 24 hours a day, 7 days a week.   Simply E-mail us a description of the problem you are experiencing and we will get our technical team on it right away.   AWindOfChange.Com strives to make sure your online experience with us is a pleasant one and value your input.   You can contact us by selecting the "Contact Us" button link on the top of this page or simply clicking here for customer support and then selecting the E-mail link.